Shipping policy

SHIPPING POLICY
Torbrex Laser Creations

This Shipping Policy outlines how orders are processed, shipped, and delivered when you purchase from Torbrex Laser Creations.

1. Order Processing Times
All items are made to order unless otherwise stated. Orders are typically processed within 3–7 working days (Monday to Friday, excluding public holidays).

During busy periods (such as Christmas or sales events), processing times may be longer. Any changes will be communicated on the website or at checkout.

2. Shipping Methods & Delivery Times
Orders are shipped via reputable UK postal or courier services (such as Royal Mail or Evri).

Estimated delivery times after dispatch:

  • UK Standard Delivery: 2–5 working days

  • UK Express Delivery (if available): 1–2 working days

Please note that delivery times are estimates and not guaranteed.

3. Shipping Costs
Shipping costs are calculated at checkout based on the size, weight, and destination of your order.

We may occasionally offer free shipping promotions, which will be clearly stated on the website.

4. Dispatch Confirmation & Tracking
Once your order has been dispatched, you will receive a confirmation email.
Tracking information will be provided where available.

5. Delivery Issues

Incorrect Address:
It is the customer’s responsibility to ensure that the shipping address is correct at checkout. We cannot be held responsible for orders delivered to incorrect addresses provided by the customer.

Delayed or Lost Items:
If your order has not arrived within 10 working days of dispatch, please contact us at [Your Email Address]. We will assist in tracking your order and resolving the issue.

Damaged Items:
If your order arrives damaged, please contact us within 48 hours of delivery with photographs of the item and packaging.

6. International Shipping

  • We offer international shipping to selected countries. Delivery times and costs will vary depending on the destination.

International customers are responsible for any customs duties, taxes, or import fees that may apply.

7. Collection (if applicable)
Local collection may be available from Stirling by prior arrangement. Please contact us before placing your order.

8. Contact Us
If you have any questions about your order or this Shipping Policy, please contact:
Email: [Your Business Email Address]

Last Updated:
27.04.2026